⭐ 4.1 (192 reviews)
Visibility: 84/100The Cookie Factory-Tro stands out as Troy's premier destination for freshly baked cookies, custom cakes, and artisanal desserts. Customers consistently praise their generous portion sizes, custom cake designs that exceed expectations, and affordable pricing for special occasions. The bakery has built a reputation for delivering both quality and value, with many customers returning regularly for their extensive selection of treats.
Based on 192 customer reviews
Address: 520 Congress St, Troy, NY 12180, USA
Phone: (518) 268-1060
Hours: Friday 7:00 AM – 7:00 PM, Monday 7:00 AM – 7:00 PM, Sunday 7:00 AM – 5:00 PM, Tuesday 7:00 AM – 7:00 PM, Saturday 7:00 AM – 7:00 PM, Thursday 7:00 AM – 7:00 PM, Wednesday 7:00 AM – 7:00 PM
Parking: Street parking available on nearby Troy streets
Peak times: Saturday afternoons and weekday pickup times 4-6pm
Nearby neighborhoods: Downtown Troy, Lansingburgh, South Troy
Nearby landmarks: Near Troy City Hall, Walking distance from RPI campus, Close to Troy Farmers Market
Professional custom cakes for special occasions with detailed design work. Popular for gender reveals, baby showers, and celebrations.
Daily fresh-baked cookies in multiple varieties including fudge chocolate chip, peanut butter, and specialty flavors.
Artisanal pastries including large eclairs, fudge brownies, and cinnamon bread baked fresh daily.
Fresh bagels and breakfast pastries available daily, with delivery options for convenience.
⭐ 4.1 out of 5
192 total reviews
Rating steady at 4.1 stars over last 12 months. Strong customer satisfaction with custom cake services.
“The Cookie Factory is TOP TIER! They made my cake for my gender reveal and the cake came out absolutely amazing! Better than the inspiration picture I provided! The details on the cake were amazing, the cake tasted amazing and my guests were amazed by not only how amazing the cake tasted but the PRICE which is affordable! Recommend all my guests! Thank you so much Cookie Factory! I will definitely be ordering for my baby shower!”
— Caranissa Kelly“Absolutely delicious cakes and cookies, friendly and professional staff. Definitely recommend.”
— Amuveda Siriram“In need of a sugar fix??? This is the place! We went in to get a few cookies for desert. We didn't realize a few cookies equated to a few dozen!😂 They were all tasty. Real tasty!”
— David B“Second time after a few years away. Clean place. Large and filled with more treats than you can imagine. I tried the fudge brownie, fudged chocolate chip cookie and the peanut butter cookie. Many other things looked great, especially the cinnamon bread. This is a solid three and a half star place. The brownie was good but should have been much more dense and flavorful. The fudged chocolate chip cookie was lacking taste/freshness but was still good. The peanut butter cookie was also just good and the best out of the my three selections. Two other co-worker's bought treats and they said they loved them so perhaps I'm just here on the wrong day. Worth a try if you are in Troy.”
— Joe MasucciYes, we specialize in custom cake designs for all occasions including gender reveals, baby showers, and celebrations. We work from inspiration photos and often exceed expectations.
We recommend ordering custom cakes at least 3-5 days in advance to ensure availability and proper design time.
Yes, we offer delivery services for our baked goods including bagels, cookies, and custom cakes within the Troy area.
Our fudge chocolate chip, peanut butter, and specialty seasonal cookies are customer favorites, all baked fresh daily.
Yes, we have a portfolio of custom cake designs available in-store and can show examples of our detailed work for special occasions.
Status: Open now
Peak hours: Saturday 2-5pm
Fresh baking: Daily morning batches
Popular this month: Custom cakes, Eclairs, Cookie varieties
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